1, the purpose of funeral services?
A: Funeral service is a special commodity. It can meet people's funeral consumption needs. Therefore, even if the deceased can rest in peace, the living can be comforted, and the purpose of "losing the Lord first and serving the first" must be adhered to. Meet the needs of the masses and society for civilization and frugality.
2, to realize the high quality of funeral services, must adhere to several principles?
Answer: 1. Service environment gardening; 2, service equipment modernization; 3, the modernization of service items; 4, service quality standardization 5, service procedures open.
3, funeral services content and projects?
Answer: First, the sale of funeral supplies, such as shrouds, flowers, wreaths, urn, etc.;
Second, rental venues, such as memorial halls, lounges, ashes storage places, etc.; Third, provide labor services, such as removing the remains of the deceased, cosmetic make-up for the deceased, anti-corrosion treatment, cremation of remains, and service for the organization of mourning activities.
4, the content of the commitment of funeral services?
Answer: mortuary service working group public hanging charge standard, bereavement notice, service standard, operation procedure, staff service certificate number. Unconditional satisfaction shall be given to the reasonable demands made by the bereaved families, and a system of consultation and satisfaction shall be instituted for special demands. We will provide new customs for the support of thin funerals and funerals, oppose large-scale operations, engage in feudal superstitious activities, and actively guide funeral etiquette forms that conform to socialist spiritual civilization. Expand services to meet different consumer needs in funeral activities, and provide appropriate care ｏｒ assistance to families who have genuine difficulties within the scope of policies and regulations. The principle of voluntariness is applied to all services, and no service items ｏｒ unauthorized upgrading of standards shall be imposed on the bereaved. Funeral homes sell all kinds of funeral supplies and souvenirs are clearly priced, and ensure that the quality is intact. All funeral supplies, service festivals, parking deposits, etc. are charged in strict accordance with the price approval standards, and are paid for as charged. All employees must wear clothes to work, stick to their jobs, use civilized language, and under no circumstances have disputes with the bereavement. There is no public holiday day throughout the year and the four seasons are open for business. No one shall, under any pretext, make it difficult for him ｏｒ her to die ｏｒ to receive gifts ｏｒ eat on account of his ｏｒ her work.
5, funeral services basic specifications?
A: The funeral service standard is the self-education and self-management of funeral workers, and it is the code of conduct and professional ethics that guide funeral service positively. Its main contents include the following ten items: 1. Actively promote the funeral and funeral reform policy and serve the people wholeheartedly; 2, study politics, study culture, improve socialist consciousness; 3, speaking science, learning technology, constantly improve the level of business; 4, strictly observe professional ethics, speak civilization to the deceased, and speak politely to the bereavement; 5, the service is considerate, treats the person enthusiastically, actively participates in the spiritual civilization construction activity; 6, love the job, work is not afraid of dirty, not afraid of tired, not difficult to the masses; 7, abide by the law, do not eat, do not receive gifts, do not ask for gifts; 8, stresses the quality, strives to save, guarantees the work without mistakes; 9, neat clothes and hats, pay attention to hygiene, maintain a clean and solemn work environment; 10) Obey leadership, unite comrades, actively carry out criticism and self-criticism.